GENERAL PURCHASE CONDITIONS
These general purchasing conditions regulate the purchasing process of the products offered by BODEGAS MANZANOS, S.L., through its website https://tienda.bodegasmanzanos.com. We recommend that you read these conditions carefully.
1. PRELIMINARY INFORMATION
These purchase conditions are applicable to all products that BODEGAS MANZANOS, S.L. has marketed. through the website https://tienda.bodegasmanzanos.com, (hereinafter “website”).
Before placing an order, you declare that you are of legal age in your country, as well as that you have the legal capacity to make this purchase.
Orders may only be placed to purchase merchandise without the intention of resale. Any resale or distribution of products purchased through the website is strictly prohibited.
We reserve the right to cancel fraudulent, false or speculative orders, as well as those orders that have been requested by a client with whom there may be a difference/controversy in previous orders, or when there are reasonable doubts that may lead us to believe that the client is violating any of the specified purchase conditions or is engaging in any criminal activity.
We may update these purchase conditions as well as the legal notice at any time. You can always consult and print the updated version of both texts by clicking on the links “Purchase Conditions” and “Legal Notices”.
1.1. User obligations
As a user, you are obliged to communicate to BODEGAS MANZANOS, S.L., all the data necessary for access and use of the services of this website. These must be true and current and you agree that we may use them to contact you if necessary.
It is essential that you provide all the information that we classify as mandatory, since, if you do not do so, we will not be able to process your order. We will not be responsible in any case for possible delays or failures in delivery as a result of the error or omission of this data.
The user must make appropriate use of the services included in the website, always in accordance with the legal system and will not carry out any activity that hinders or interferes with its operation.
1.2. Security measures
We will put in place all reasonable mechanisms available to us to ensure that your personal data is kept secure at all times. However, you agree that no data transmission over the Internet can be guaranteed to be secure from access by unauthorized recipients and we cannot be held liable for any breach of security unless it is due to our negligence.
Likewise, you must adopt the necessary security measures, both personal and material, to maintain the confidentiality of your username and password and immediately notify us of the loss, misplacement, theft, theft or illegitimate access to your username and password, as well as its knowledge by third parties.
2. CONDITIONS APPLICABLE TO PURCHASES
All products offered on this website are sold directly by BODEGAS MANZANOS, S.L., with CIF B31423932 and at CTRA NA 134, km 49 31560 AZAGRA – NAVARRA.
2.1. Purchase procedure
You can navigate the website until you find the desired products. Once located, by clicking on it you will access all the detailed information offered by the website. From there you can add the product to your purchase.
If you are placing an order with us for the first time, you will be asked to register by entering your email address and a password with which you can create and access your account.
If you are a registered user with an active account, you must enter your email and password and the system will recognize your data.
Once you are in your account you can continue your purchase and finally confirm the order.
2.2. Offer coverage
The delivery area for these products is limited to the Iberian Peninsula (Canary and Balearic Islands will have an additional cost) and by accepting the order, you confirm that you are a customer residing in one of these areas. Any other delivery address will automatically cancel the order.
All orders are subject to availability. We are not responsible for the lack of existence or unavailability of the products.
Please see the selection of items available for sale through the website, as not all items that we may offer on our website or other types of presentations are available for this type of sale.
If a product is not available once the order has been placed, you will be informed as soon as possible by email or phone and the order will be cancelled.
If you have any questions, it is recommended to contact customer service
2.4. Contract with BODEGAS MANZANOS, S.L., and acceptance of orders
The order will not be accepted by us until the amount has been charged to your account. After confirming the purchase, you will receive an email as acknowledgment of receipt, but this will not imply that the order has been accepted, as it will be subject to our subsequent verification and acceptance.
2.5. Confirmation and cancellation of orders
Prior to completing the order on your part on the website, you will be able to review all the details associated with it (amounts broken down into all the necessary headings – taxes, transport costs, selection of items, etc.), being able to correct the that you consider necessary.
After confirmation, it will not be possible to modify or cancel the order through the website, you must contact us. In this case, the order can only be modified or canceled if the item has not entered the shipping phase from our warehouses.
2.6. Currency, taxes and price
In accordance with current legislation, all purchases from our website will be subject to value added tax. The applicable rate will be the one legally in force at all times.
All prices are shown in euros (€) and must be considered the final price to be paid by the client.
2.7. Payment method and security
Any order placed must be paid immediately after order confirmation. Only orders will be placed for which payment has been completed and verified.
Payment must be made by credit and debit card (issued by an entity with headquarters in Spain), PayPal or Bizum.
The prices applicable to each product will be those published on the website and applied automatically by the contracting process in the last phase of the contract. The client assumes that in any case the economic valuation of some of the products may vary in real time. In any case, this will always be previously communicated to users.
The user may use the following payment methods to pay for products purchased through the Website:
Credit card, through a payment gateway (Virtual POS): In this case, the User and purchase data will be entered and transmitted directly by the User to the entity that owns the gateway. These data will not be saved or manipulated by us, but will be registered directly in the payment gateway of the corresponding financial institution. For greater security, we will use a Secure Electronic Commerce Authentication Service, a system established by Visa / Mastercard / Eurocard, by which the client is authenticated before its issuing bank and the merchant is authenticated before its acquiring bank. The amount of the order will be charged to your card, so you must tell us the number, the expiration date as well as the security code CW2 (on the back of your card). If your card is secured, you will be asked for the relevant security codes. The buyer can pay for his order through the bank gateway.
The charge will be carried out in real time through this payment gateway. In the event that the charge cannot be carried out finally (for any reason), the order will be automatically cancelled.
PayPal: In this case, the user must be previously registered and be a PayPal user. To make the payment, you will be required to identify yourself as a PayPal user, either to pay with your credit card or to pay with your PayPal balance.
For any information about the order, the user will have the provider’s customer service telephone number which is +34 948 692 500 contact telephone number or via email to the email address firstname.lastname@example.org.
Promotional codes may be offered from time to time resulting in a discount on one or more products, an entire order or shipping service.
The conditions of use relating to any discount code will be specified at the time of issue. However, these terms and conditions apply to all promotions, competitions and discount codes from our company (unless otherwise stated):
– Only one promotional code can be used per order.
– A promotional code cannot be used after an order has been placed.
2.8. Deliveries: types, deadlines and problems
Delivery can be made to the address you choose (except post office box). Home delivery of orders will be carried out by a logistics operator within normal working hours. If there is no one at that address when the logistics operator arrives, they will leave you a note and their customer service department will try to contact you to close the delivery. Shipping costs will depend on the product in question, starting from a price of €0.
The usual delivery time will be approximately between 1 and 7 business days after order approval. This period may increase during sales periods, Christmas campaigns or in the case of customs procedures or other circumstances derived from (for information only) geographical distance, weather conditions, wars, strikes, any form of government intervention, non-compliance by our suppliers. , etc. as well as any other attributable to the logistics operator in charge of delivering the product. We are not responsible for any possible delays that may arise for any of the reasons mentioned above.
If, at the time of delivery, the order packaging is damaged, you must open the package in the presence of the logistics operator to verify the condition of the items. If damage is observed, you must detail it on the delivery note and contact us. We will repair or replace at no cost to you all items that have been damaged or lost during transport, as long as you notify us of this incident as soon as possible.
Once the order has been delivered, it will become part of your property and therefore, all damages that may arise will be your responsibility.
2.9 Product warranty
In those incidents that justify the use of the guarantee, the option will be to repair, replace the item, discount or return, under the legally established terms. BODEGAS MANZANOS, S.L. will make changes or returns provided that:
Prior communication is given to our Customer Service within 14 days: This step is essential regardless of the reason for the return. You can do so by sending us an email to email@example.com attaching a copy of the ticket or invoice.
and order number in the subject of the email. We will tell you how you can act to return the item.
The item to be returned must be properly packaged for its return. The packaging must be in perfect condition and retain all its original accessories and instructions in order to be returned.
Under the Royal Legislative Decree, the seller is obliged to deliver to the consumer a good that is in accordance with the sales contract in the terms established therein (article 114), by virtue of which:
“The seller is obliged to deliver to the consumer and user products that comply with the contract, answering to him for any lack of conformity that exists at the time of delivery of the product.”
The calculation of the guarantee will begin on the same day of purchase, by virtue of the aforementioned article 123 of the Royal Legislative Decree.
2.10 Dispute resolution
Online dispute resolution in consumer matters in accordance with Art. 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform that is available at the following link: http://ec. europa.eu/consumers/odr/
3. PARTIAL NULLITY
If any part of these conditions of services is contrary to law and, therefore, invalid, this will not affect the other provisions in accordance with the law. The parties undertake to renegotiate those points of the conditions of service that are void and to incorporate them into the rest of the conditions of service.
4. MODIFICATION OF THE GENERAL CONDITIONS OF SALE
BODEGAS MANZANOS, S.L., reserves the right to modify the general conditions of sale without prior notice, and may change, delete or add both the content and services provided through it and the way in which these appear to be presented or located in its servers.
These changes must be accepted by the user each time they make a purchase through the website.
Clients who do not agree with the modifications to the general conditions must notify them and, as of the date on which the new version comes into effect, must stop using the website services.
In the event that some of the terms of the general conditions of sale are declared illegal or unenforceable by a court decision, the other provisions will remain in force.
5. APPLICABLE LAW AND JURISDICTION
This site is located and operated in Spain. All matters relating to this site are governed by Spanish laws and are subject to the jurisdiction of the competent Courts and Tribunals of Pamplona, without the application of conflict of law principles.
In those cases in which the client does not have the status of consumer or user, or has a domicile outside of Spain, he or she will submit to the Courts and Tribunals of Pamplona, expressly waiving any other jurisdiction that may apply to them.
If the user decides to use or consult this site outside of Spain, they must keep in mind that they do so on their own initiative, and that they are responsible for compliance with the relevant laws.
This contract will come into force and take full effect from the moment the client or user accepts it.
This contract, and, therefore, the general conditions it incorporates, in addition to being read on this website, can be stored, archived and reproduced by the usual electronic or computer means.